+61 7 4946 9934
|Sunday|| 09:00am — 05:00pm |
|Monday|| 09:00am — 05:00pm |
|Tuesday|| 09:00am — 05:00pm |
|Wednesday|| 09:00am — 05:00pm |
|Thursday|| 09:00am — 05:00pm |
|Friday|| 09:00am — 05:00pm |
|Saturday|| 09:00am — 05:00pm |
Based on 1 reviews
Reviews of Hamilton Island Watersports
- Dale Mation Added March 09, 2018★ ☆ ☆ ☆ ☆Was very dissapointed with the professionalism of this company. We booked a half day to Whitehaven beach and the snorkle. We did this on the wednesday and booked in for a friday all confirmed check weather etc. We made sure to book in the morning half of the day as we have two young ones 3 and 5 and the afternoon would be pretty hot.
We received a call thursday morning to ask if we were coming on the boat that morning. I told them no we booked in for friday morning and they say thats fine no problem must have been mistake. We then receive a call 5 minutes later saying oh sorry friday morning is now booked out we can only fit you in on friday afternoon. We reluctantly agree on this as we had no choice as we fly out saturday morning.
So we head on down at 1pm on the friday and when we arrive they say we cant go to whitehavn weather is too bad. Now considering we booked a tour to whitehaven and to arrive and be told oh sorry we will take you so some non famous beach instead no discounts though. We opted for refund instead which they did no questions asked.
However if they knew the weather was bad why did they not call us instead of letting us drag ourselves down there to be told bad news. Had they taken the opportumity to call us say around 12 pm we could have booked another cruise through another company that did go to whitehaven at 1pm as it is a larger boat. I understand weather etc is all bad luck and safety is of upmost importance and i appreciate this. What i didnt appreciate was we didnt get to see whitehaven beach on our holiday due to poor communication skills.
So i recommend when booking through these guys triple check they have booked right time and date you have requested also call them an hour before your booking to ensure you will get what you paid for on the day. As if they cant go due to bad weather you can organise alternatives on the day and not have too miss out like we did.
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Today's weather in Hamilton Island QLD
22:00 21 ℃ 1031 hPa 75 % 8 m/s